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Creating Success: Develop Your Assertiveness

By Sue Bishop (Author)

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Creating Success: Develop Your Assertiveness
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P-M-B-9780749466985
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Description

About the Book:

Develop Your Assertiveness, 3rd edition, offers simple techniques that will help you become more aware of your strengths and weaknesses, so that you can learn how best to modify your behaviour in social and business interactions. Being more confident and learning how best to communicate with your colleagues will enable you to create win-win situations, thus improving your career prospects and enhancing your social life.

Packed with examples and exercises, this essential guide covers topics such as:

the importance of choice of behaviour
tension control
self-awareness and self-esteem
relationships
making and refusing requests
dealing with problem people
tricky situations
assertiveness online.

Work through the exercises and activities in Develop your Assertiveness to measure your progress and reach your goals.

About the Author:

Sue Bishop is a trainer and consultant. She is the author of several training sourcebooks (also published by Kogan Page).

Contents:

Introduction

Chapter 1: To be, or not to be?
• Conditioning
• Appropriate behaviour choice.

Chapter 2: Prepare to assert yourself
• Tension control
• Inner calm.

Chapter 3: Positive thinking
• Self-awareness and self-esteem
• Positive self-image
• Positive language
• Positive affirmations
• Positive outcomes.

Chapter 4: Rights and wrongs
• Everyone’s basic rights.

Chapter 5: Now and then
• How assertive are you?

Chapter 6: Now see hear
• Listening
• The art of small talk
• Conflict resolution.

Chapter 7: Body talk
• Body language.

Chapter 8: Relationships
• Matching
• Mirroring
• Why bother to match and mirror?
• Relationships with relatives.

Chapter 9: Words and phrases
• Direct, assertive communication
• Honesty
• Spontaneity.

Chapter 10: Power
• Confident delivery
• Volume and intonation
• Projection
• Position and status.

Chapter 11: Yes and no
• Making and refusing requests
• Broken record technique.

Chapter 12: Problem people
• The irate
• The stayer
• The rabbit
• Your boss
• The critic.

Chapter 13: Tricky situations
• Giving criticism
• Compliments
• Asking for a rise, promotion or career move
• Being interviewed
• Presentations
• Face to face meetings.

Chapter 14: Evolving technologies
• Social networking
• Texting
• E-mails
• Virtual workplaces
• Virtual meetings
• Instant messaging
• Video conferencing.

Conclusion

About the Book:Develop Your Assertiveness, 3rd edition, offers simple techniques that will help you become more aware of your strengths and weaknesses, so that you can learn how best to modify your behaviour in social and business interactions. Being more confident and learning how best to communicate with your colleagues will enable you to create win-win situations, thus improving your career prospects and enhancing your social life.Packed with examples and exercises, this essential guide covers topics such as:the importance of choice of behaviourtension controlself-awareness and self-esteemrelationshipsmaking and refusing requestsdealing with problem peopletricky situationsassertiveness online.Work through the exercises and activities in Develop your Assertiveness to measure your progress and reach your goals. About the Author:Sue Bishop is a trainer and consultant. She is the author of several training sourcebooks (also published by Kogan Page). Contents:IntroductionChapter 1: To be, or not to be?• Conditioning• Appropriate behaviour choice. Chapter 2: Prepare to assert yourself• Tension control• Inner calm. Chapter 3: Positive thinking• Self-awareness and self-esteem• Positive self-image• Positive language• Positive affirmations• Positive outcomes. Chapter 4: Rights and wrongs• Everyone’s basic rights. Chapter 5: Now and then• How assertive are you? Chapter 6: Now see hear• Listening• The art of small talk• Conflict resolution. Chapter 7: Body talk• Body language. Chapter 8: Relationships• Matching• Mirroring• Why bother to match and mirror?• Relationships with relatives. Chapter 9: Words and phrases• Direct, assertive communication• Honesty• Spontaneity. Chapter 10: Power• Confident delivery• Volume and intonation• Projection• Position and status. Chapter 11: Yes and no• Making and refusing requests• Broken record technique. Chapter 12: Problem people• The irate• The stayer• The rabbit• Your boss• The critic. Chapter 13: Tricky situations• Giving criticism• Compliments• Asking for a rise, promotion or career move• Being interviewed• Presentations• Face to face meetings. Chapter 14: Evolving technologies• Social networking• Texting• E-mails• Virtual workplaces• Virtual meetings• Instant messaging• Video conferencing.Conclusion

Features

  • : Creating Success: Develop Your Assertiveness
  • : Sue Bishop
  • : Kogan Page
  • : 0749466987
  • : 9780749466985
  • : Paperback
  • : 168
  • : English

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